FAQ

What is BYOC, and how does it work?
Bring Your Own Container! 

It’s easy:

  • You only pay for the contents inside the container.
  • All containers must be empty, clean, and dry before arriving to SHIFT. This helps prevent contamination and gives you the best experience when trying out a new product.
  • Refills are full-service, which means we do all the weighing and filling for you.
  • We must mark your container to state the product we are refilling—Unmarked bottles can create a home safety hazard. To do this, we will place an uncoated paper label on your container with a designated area for the product name, tare weight, and product weight. These labels and written markings are 100% non-toxic and fully compostable.
  • We weigh your empty container on our digital scale to obtain the “tare” weight (the weight of the empty jar), then we write the weight (“Tare __ oz”) on the label.
  • We fill your container with the amount of product you would like.
  • At checkout, we weigh your filled container, then subtract the tare weight from the final weight to obtain the weight (in ounces) of the contents inside.
  • We multiply the weight of contents by cost-per-ounce to determine the total cost.
What if I forget my reusable containers?
Don’t worry about it! While we encourage you to bring your own containers, we have a wide range of reclaimed and rescued specialty containers for purchase in the event you forget your container, or want a specific type of container for your refill purchase.
Refunds and Returns
Bulk refillery purchases are not eligible for returns or refunds. If you are uncertain whether or not you will like a product in our refillery, we encourage you to buy 1-2 ounces to try it out before purchasing a larger amount.

We do not accept refunds or returns on gift certificates or sale items.

We have a 30-day return policy on non-refill, non-sale items you have purchased from SHIFT. To be eligible for a return, your item must be in the same condition that you received it—unworn, unused, and unopened. You will also need to provide the receipt or proof-of-purchase. Please contact us at info@mainlineshift.com within 30 days of purchase to start a return. Once we have received and inspected your return, we will let you know if we are able to provide a refund. If approved, you will be automatically refunded to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund to your account.