We do not accept refunds or returns on gift certificates or sale items.
We have a 30-day return policy on non-refill, non-sale items you have purchased from SHIFT. To be eligible for a return, your item must be in the same condition that you received it—unworn, unused, and unopened. You will also need to provide the receipt or proof-of-purchase. Please contact us at firstname.lastname@example.org within 30 days of purchase to start a return. Once we have received and inspected your return, we will let you know if we are able to provide a refund. If approved, you will be automatically refunded to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund to your account.